Cannot install VirtualBox Guest Additions 6.1.28+

Discussions about using Windows guests in VirtualBox.
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Smoerrebroed
Posts: 6
Joined: 15. Jun 2018, 13:11

Cannot install VirtualBox Guest Additions 6.1.28+

Post by Smoerrebroed »

Hi All,

in short: I am running VirtualBox on a Linux host (Arch) and have pretty much always been on the latest version. However, it seems that since the 6.1.28 release, it is no longer possible to install the VirtualBox Guest Additions in any of my Windows guests (8.0, 8.1, 10). I always get an error message "Error executing vboxdrvinst.exe", and then the installer will hang for minutes until it terminates. Downgrading to 6.1.26 fixes this problem and is acceptable as a workaround, but what might be causing this?

FWIW, the corresponding Arch package simply encapsulates the official .iso from virtualbox.org, so I daresay the issue comes from the .iso (not the Arch package). Was there any significant change with 6.1.28 which might prevent a successful installation?

TIA!

Cheers,

Smoerrebroed
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Cannot install VirtualBox Guest Additions 6.1.28+

Post by scottgus1 »

On a Windows host, Virtualbox is installed via the Windows MSI installer system. I suspect the Guest Additions inside a Windows VM are installed with the same setup.

Web-search how to enable MSI logging inside the Windows VM, then try the installer again. Zip and post the log file the installer makes.

Take a look at these resources:

Basic troubleshooting steps for Windows Installer
Repair MSI (Windows Installer) 2.8.8
Windows Repair 4.5.1 (includes the above)
Smoerrebroed
Posts: 6
Joined: 15. Jun 2018, 13:11

Re: Cannot install VirtualBox Guest Additions 6.1.28+

Post by Smoerrebroed »

Okay, so I've attached both the log for 6.1.26 and 6.1.30 installation to this post.
install 6.1.26.log
(99.13 KiB) Downloaded 14 times
install 6.1.30.log
(25.17 KiB) Downloaded 20 times
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Cannot install VirtualBox Guest Additions 6.1.28+

Post by scottgus1 »

In both logs the error message says to look in:
C:\Program Files\Oracle\VirtualBox Guest Additions\install_ui.log
This file will be in the VM. If you don't see what the problem is, please zip and post that file.

Aside:
the posted logs wrote:"C:\Users\XXX\AppData\Local\Temp\nsrD974.tmp\AccessControl.dll"
...etc
Is your VM's account username actually "XXX"?
If it is, that's fine.
If it is not, and you felt the - ahem - need to obfuscate the logs to remove your user name, please let us know what you obfuscate in the future, so we can know what data cannot be trusted in the logs.
fth0
Volunteer
Posts: 5668
Joined: 14. Feb 2019, 03:06
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Linux, Windows 10, ...
Location: Germany

Re: Cannot install VirtualBox Guest Additions 6.1.28+

Post by fth0 »

In addition to C:\Program Files\Oracle\VirtualBox Guest Additions\install_ui.log, the contents of C:\Program Files\Oracle\VirtualBox Guest Additions\install_drivers.log may also be of interest.
Smoerrebroed
Posts: 6
Joined: 15. Jun 2018, 13:11

Re: Cannot install VirtualBox Guest Additions 6.1.28+

Post by Smoerrebroed »

scottgus1 wrote:
C:\Program Files\Oracle\VirtualBox Guest Additions\install_ui.log
This file will be in the VM. If you don't see what the problem is, please zip and post that file.
Yeah, you'd really think it is there - but it isn't, and I haven't been able to find it anywhere else on the VM either, so unfortunately I cannot provide this file. I have, however, attached the install-drivers.log files to this message. Looking at the size of those files, it seems like the driver installation doesn't even kick in on 6.1.30.
scottgus1 wrote: Aside:
the posted logs wrote:"C:\Users\XXX\AppData\Local\Temp\nsrD974.tmp\AccessControl.dll"
...etc
Is your VM's account username actually "XXX"?
Yes.
Attachments
install_drivers-6.1.30.log
(92 Bytes) Downloaded 17 times
install_drivers-6.1.26.log
(5.01 KiB) Downloaded 10 times
fth0
Volunteer
Posts: 5668
Joined: 14. Feb 2019, 03:06
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Linux, Windows 10, ...
Location: Germany

Re: Cannot install VirtualBox Guest Additions 6.1.28+

Post by fth0 »

During the installation of the VirtualBox Guest Additions, the installation of the Windows drivers fails with error 0xE0000244 (ERROR_SIGNATURE_OSATTRIBUTE_MISMATCH: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version).

AFAIU, due to Microsoft requirements, the driver signing for Windows 10 was changed, and is now incompatible to Windows 8.1. The VirtualBox devs are aware of it, but the issue hasn't been solved yet. Some deep technical background can be found in Downlevel Driver Enabler.

I assume that the install_drivers-6.1.30.log file is from a Windows 8.1 guest. What error do you get on a Windows 10 guest?
Smoerrebroed
Posts: 6
Joined: 15. Jun 2018, 13:11

Re: Cannot install VirtualBox Guest Additions 6.1.28+

Post by Smoerrebroed »

I just tested it with the very latest version 6.1.32. Windows 10/11 works without issues now. Windows 8/8.1 does not, so I'm back on 6.1.26.
Smoerrebroed
Posts: 6
Joined: 15. Jun 2018, 13:11

Re: Cannot install VirtualBox Guest Additions 6.1.28+

Post by Smoerrebroed »

Update: GA 6.1.34 seems to have fixed this. Thanks, devs! :)
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