Explorer.exe for Windows 10 Pro guest crashes at random

Discussions about using Windows guests in VirtualBox.
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sixeyes
Posts: 12
Joined: 7. Nov 2019, 19:55
Primary OS: MS Windows 10
VBox Version: OSE other
Guest OSses: Windows 10 Pro

Explorer.exe for Windows 10 Pro guest crashes at random

Post by sixeyes »

After upgrading from v6.1.26 to v6.1.28, Windows explorer will crash at random. The screen background disappears, the taskbar disappears and after 10~30 seconds it all comes back. The crashes are logged in the Windows event log (example below is the first to occur after booting with v6.1.28) but I have dozens of others if it would help.

Code: Select all

Log Name:      Application
Source:        Application Error
Date:          01/11/2021 12:49:18
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Virgil
Description:
Faulting application name: Explorer.EXE, version: 10.0.19041.1320, time stamp: 0x15a9c290
Faulting module name: Explorer.EXE, version: 10.0.19041.1320, time stamp: 0x15a9c290
Exception code: 0xc0000005
Fault offset: 0x0000000000086c5f
Faulting process ID: 0x1c40
Faulting application start time: 0x01d7cf1eacd4abc8
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\Explorer.EXE
Report ID: 7c642d47-2f00-4601-9a89-1788cb036fe4
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-11-01T12:49:18.6463253Z" />
    <EventRecordID>78203</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Virgil</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Explorer.EXE</Data>
    <Data>10.0.19041.1320</Data>
    <Data>15a9c290</Data>
    <Data>Explorer.EXE</Data>
    <Data>10.0.19041.1320</Data>
    <Data>15a9c290</Data>
    <Data>c0000005</Data>
    <Data>0000000000086c5f</Data>
    <Data>1c40</Data>
    <Data>01d7cf1eacd4abc8</Data>
    <Data>C:\WINDOWS\Explorer.EXE</Data>
    <Data>C:\WINDOWS\Explorer.EXE</Data>
    <Data>7c642d47-2f00-4601-9a89-1788cb036fe4</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
Reverting to v6.1.26 has restored normal behaviour. I've checked the VirtualBox logs but nothing appears to have been logged when these crashes occur.
Attachments
VBox.log.zip
Logs. I've had to delete VBox.log.3 as the logs were too big to attach. But VBox.log.1 is the one logging when the explorer crashes occurred
(208.76 KiB) Downloaded 5 times
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Explorer.exe for Windows 10 Pro guest crashes at random

Post by scottgus1 »

This is a new one to me. 6.1.28 has a bug or two, but it affects the host. Can you please try installing 6.1.26 Guest Additions while the host remains on 6.1.28 and see what happens?
fth0
Volunteer
Posts: 5668
Joined: 14. Feb 2019, 03:06
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Linux, Windows 10, ...
Location: Germany

Re: Explorer.exe for Windows 10 Pro guest crashes at random

Post by fth0 »

sixeyes wrote:I've checked the VirtualBox logs but nothing appears to have been logged when these crashes occur.
I second that, and it probably means that it was an application crash in the Windows user land (not in the kernel). I'd suggest to investigate further as if it happened on a physical PC.
mpack
Site Moderator
Posts: 39156
Joined: 4. Sep 2008, 17:09
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Mostly XP

Re: Explorer.exe for Windows 10 Pro guest crashes at random

Post by mpack »

The only possible VirtualBox cause would be Guest Additions Shared Folders, but in that case it's highly unlikely only one person would report the problem.

More likely it is some third party file or disk filter of some kind: e.g. for simulated ISO, remote drive etc.
sixeyes
Posts: 12
Joined: 7. Nov 2019, 19:55
Primary OS: MS Windows 10
VBox Version: OSE other
Guest OSses: Windows 10 Pro

Re: Explorer.exe for Windows 10 Pro guest crashes at random

Post by sixeyes »

Upgraded from VirtualBox v6.1.26 -> v6.1.28 but kept my extension pack at v6.1.26:

Failed to open a session for the virtual machine

Implementation of the USB 3.0 controller not found!

Because the USB 3.0 controller state is part of the saved VM state, the VM cannot be started. To fix this problem, either install the 'Oracle VM VirtualBox Extension Pack' or disable USB 3.0 support in the VM settings (VERR_NOT_FOUND).

Result Code: E_FAIL (0x80004005)
Component: ConsoleWrap
Interface: IConsole {872da645-4a9b-1727-bee2-5585105b9eed}
Oracleiscool
Posts: 71
Joined: 12. Aug 2021, 19:51
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows 11 22H2
Location: US

Re: Explorer.exe for Windows 10 Pro guest crashes at random

Post by Oracleiscool »

@sixeyes

Saw this as an interesting MS discussion for this issue: https://answers.microsoft.com/en-us/win ... 06e680b672 then a different post in the other blogs that seem to indicate 7zip as a faulty program in the path. Weird :?

I just searched for your error (0xc0000005) and it seems it migrated from older Windows version(s), or it got lost in the security files and fixes in new Windows (Explorer has its own zip program built-in). Hope this helps.
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Explorer.exe for Windows 10 Pro guest crashes at random

Post by scottgus1 »

sixeyes wrote:Upgraded from VirtualBox v6.1.26 -> v6.1.28 but kept my extension pack at v6.1.26:
Extension Pack version must always match Virtualbox version. Change the EP too.

If you were making this change in response to:
scottgus1 wrote:Can you please try installing 6.1.26 Guest Additions while the host remains on 6.1.28 and see what happens?
Then please note that Guest Additions != Extension Pack. GAs are inside the VM, EP is on the host.
sixeyes
Posts: 12
Joined: 7. Nov 2019, 19:55
Primary OS: MS Windows 10
VBox Version: OSE other
Guest OSses: Windows 10 Pro

Re: Explorer.exe for Windows 10 Pro guest crashes at random

Post by sixeyes »

scottgus1 wrote:
sixeyes wrote:Upgraded from VirtualBox v6.1.26 -> v6.1.28 but kept my extension pack at v6.1.26:
Extension Pack version must always match Virtualbox version. Change the EP too.

If you were making this change in response to:
scottgus1 wrote:Can you please try installing 6.1.26 Guest Additions while the host remains on 6.1.28 and see what happens?
Then please note that Guest Additions != Extension Pack. GAs are inside the VM, EP is on the host.
I must admit I was surprised at the request as I always thought they had to match.

When I upgrade, I upgrade VirtualBox and the extension pack. Once I've booted the guest I install the guest additions (and reboot).

Ah! I see what you're after. You want me to upgrade to v6.1.28 but not run the guest additions as I usually would. Must admit I didn't think that was good form but....
sixeyes
Posts: 12
Joined: 7. Nov 2019, 19:55
Primary OS: MS Windows 10
VBox Version: OSE other
Guest OSses: Windows 10 Pro

Re: Explorer.exe for Windows 10 Pro guest crashes at random

Post by sixeyes »

scottgus1 wrote:This is a new one to me. 6.1.28 has a bug or two, but it affects the host. Can you please try installing 6.1.26 Guest Additions while the host remains on 6.1.28 and see what happens?
I've upgraded to v6.1.28 again but kept the guest additions at v6.1.26. I have not experienced any Explorer crashes since doing so.

It would appear that the changes to the v6.1.28 guest additions are causing my problem.

Should I continue as I am with this mixed system, or revert to a full v6.1.26?
mpack
Site Moderator
Posts: 39156
Joined: 4. Sep 2008, 17:09
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Mostly XP

Re: Explorer.exe for Windows 10 Pro guest crashes at random

Post by mpack »

sixeyes wrote: Should I continue as I am with this mixed system, or revert to a full v6.1.26?
Always let sleeping dogs lie until there is a reason to rouse them, e.g. on the next VirtualBox release.
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