Guest seems to be unresponsive. Last heartbeat received 4 seconds ago

Discussions about using Windows guests in VirtualBox.
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andrejtv
Posts: 4
Joined: 11. May 2018, 07:33

Guest seems to be unresponsive. Last heartbeat received 4 seconds ago

Post by andrejtv »

Hi,
I’m randomly facing unresponsive guest issue.
There is following message in log: VMMDev: vmmDevHeartbeatFlatlinedTimer: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago
I was trying to wait for more than 1 hour – but guest does not wake up.

I’m facing this issue only during last 2 months.
I’m using this guest daily for more than 1 year(even on my previous laptop).

It looks like guest is working 3-4 days without troubles. Then unresponsive error occurs.
Even after “power off the guest and restart” it is working only less than few minutes and unresponsive again.
Sometimes even shutdown of host, restart host and restart guest is not helpful.
But after some time (1-2 hours) everything is working OK again.
But only for next 3-4 days….

Host: Windows 10 (64)
Edition Windows 10 Pro
Version 20H2
Installed on ‎15. ‎6. ‎2021
OS build 19042.1052
Experience Windows Feature Experience Pack 120.2212.2020.0

Guest: Windows 10 (64)
Edition Windows 10 Pro
Version 20H2
Installed on ‎22. ‎3. ‎2021
OS build 19042.1052
Experience Windows Feature Experience Pack 120.2212.2020.0

Virtual box: Version 6.1.26 r145957 (Qt5.6.2)

Below are my Virtualbox setting for the virtual image(output from "VBoxManage showvminfo W10devel --details" is attached as ShowInfo.txt ):
1) Base memory 6000MB (i have 16GB ram available and I am running only 1 windows VM at one time)
2) Chipset PIIX3 (default)
3) Pointing Devices - USB Tablet (Default)
4) Enable I/O APIC - turn on (Default)
5) Enable EFI - turn off (Default)
6) Hardware clock in UTC time - off (Default)
7) Processor - 2 (i have 4 cores 8 logical processor)
8. Execution cap - 100% (Default)
9) Enable PAE/NX - off (Default)
10) Enable Nested VT-X/AMD-V - off (Default)
11) Video memory – 128Mb
12) Graphics Controller - VboxSVGA (Default)
13) Acceleration (3d accelleration) - off
14) Remote display - off (Default)
15) Recording - off (Default)
16) Storage Attributes - SATA - AHCI (Default)
17) Audio - off
18) Network – NAT (Adapter Type: Inter PRO/1000 MT Desktop (82549EM)
19) Network Premiscuous Mode: deny (Default)
20) USB 1.1 OHCI Controller selected (Default)

VBox.log and VBoxHardening.log are attached in Logs20210909.zip

I was trying to read/follow threads with similar issue.

Thank You,
Andrej
Attachments
ShowInfo.txt
output from: VBoxManage showvminfo W10devel --details
(6.04 KiB) Downloaded 16 times
Logs20210909.zip
logs
(42.32 KiB) Downloaded 16 times
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago

Post by scottgus1 »

The logs were taken before the VM window was closed, so we don't get all the diagnostic data.

One thing I see is:
00:00:11.045984 Full Name: "11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz"
10th and 11th gen Intel CPUs had a glitch under Virtualbox, it is supposed to be fixed, but maybe there's other situations. Or maybe the CPU has nothing to do with it.

One other possibility, you do have 3rd-party AV installed. Please try completely uninstalling it and any other 3rd-party security software, only use Windows Defender, and see what the VM does.

If it still crashes, please close the VM window with the Power Off option, then post the two logs.
andrejtv
Posts: 4
Joined: 11. May 2018, 07:33

Re: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago

Post by andrejtv »

Thank You,

logs after "Power off" are attached.
Unfortunately I'm not able to uninstall/stop AntiVirus(Cybereason) due to corporate policy (I do not have enough rights to stop/uninstall AV)

Regards,
Andrej
Attachments
Logs20210913.zip
Logs after Power Off
(53.77 KiB) Downloaded 15 times
mpack
Site Moderator
Posts: 39156
Joined: 4. Sep 2008, 17:09
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Mostly XP

Re: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago

Post by mpack »

The log indicates that VirtualBox_RDP (VRDP) is being used, is that correct? I think you need to install the extension pack for that to work.

Or, given that it's a Windows guest, you can try using a headless VM and RDP into it using the normal Windows RDP client.

You should disable 3D acceleration too, to see if that's an issue. Apparantly your host doesn't support it anyway.
andrejtv
Posts: 4
Joined: 11. May 2018, 07:33

Re: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago

Post by andrejtv »

I'm not using VirtualBox_RDP.
In Settings> Display> Remote Display> Enable server : is unchecked

I think 3D acceleration is already disabled.
In Settings> Display> Screen> Enable 3D acceleration: is unchecked

Thank You,
Andrej
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago

Post by scottgus1 »

Yes, the log has 3D disabled. The new log still does not show what is the problem, though, that I see.
andrejtv wrote:I'm not able to uninstall/stop AntiVirus(Cybereason) due to corporate policy
Talk to the bosses. If you can convince them that Virtualbox is necessary for work, they'll tell IT to help get Virtualbox running.
andrejtv
Posts: 4
Joined: 11. May 2018, 07:33

Re: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago

Post by andrejtv »

Following solved the isue:
Inside guest W10: TortoiseSvn>Settings>Icon Overlays> Status Cache: set to "Shell" (original value was "Default")

There were subversion client files on one of shared disks.

Thank all for help,
Regards,
Andrej
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago

Post by scottgus1 »

Interesting cause!

So I googled "Tortoise Svn" and found it is a "subversion client". So I asked myself, what is it trying to subvert? It's doing too good of a job! :twisted: Then I found out it's not "subvert-ion" it's "sub-version". :lol:

Thanks for letting us know what fixed your problem.
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