Checkpoint crash VM

Discussions about using Windows guests in VirtualBox.
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Frank_O
Posts: 5
Joined: 21. Jan 2022, 10:17

Checkpoint crash VM

Post by Frank_O »

Hi
I'm using a Checkpoint Vpn via https access with our customer.
After the security check and PIN request, during the vpn opening phase, the VM crash (shutdown)
Attached the log of the VM
Frank
Attachments
Logs.zip
VM Log
(185.92 KiB) Downloaded 4 times
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Checkpoint crash VM

Post by scottgus1 »

The posted log does not show a crashed VM.
Frank_O
Posts: 5
Joined: 21. Jan 2022, 10:17

Re: Checkpoint crash VM

Post by Frank_O »

Sorry, I have rebooted a clean shutdown, atteched the correct crash log
Attachments
Logs.zip
Crash
(185.99 KiB) Downloaded 5 times
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Checkpoint crash VM

Post by scottgus1 »

Hardening: ExitCode=0xc0000005, see Diagnosing VirtualBox Hardening Issues, post 5

The crash happened in the connection to the host video driver. The VM connects to the host video driver because 3D acceleration is enabled. Something happened to break the connection to the video driver and crashed the VM.
Video settings:
00:00:02.961785 3DEnabled <integer> = 0x0000000000000001 (1)
...
00:13:47.171603 ExceptionCode=0xc0000005 ExceptionFlags=0x00000000 ExceptionAddress=00007ffd3ef7c2a7
00:13:47.172657 Xcpt PC : 00007ffd3ef7c2a7 - 0x0001c2a7 bytes into C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_50ef60b6762aaad1\
igdumdim64.dll
You have 3rd-party AV installed. Try setting exceptions to everything Virtualbox in the AV.

Is the VPN software in the host or in the VM? Does the VM always crash when using the VPN software?
Frank_O
Posts: 5
Joined: 21. Jan 2022, 10:17

Re: Checkpoint crash VM

Post by Frank_O »

Hi,
I've disabled Video acceleration and AV for 10 minutes on guest VM, the VPN now works OK
Thanks for your support
Have a nice day
Franco
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Checkpoint crash VM

Post by scottgus1 »

Glad you're up and running!

I wonder if one or the other would have fixed it instead of both, or if only exceptions in AV would have fixed it.
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