Virtualbox crash (after windows hibernation)

[hSchulz]

I am using a USB 3.0 Ethernet adapter (ASIX) in a Mint 17.1 guest on a Win 8.1 host.
After hibernation mode the USB adapter is not working anymore (Happens also in VMWare Player)
After removing the device vmware crashes

[loukingjr]

After removing the device vmware crashes

Is it vmware player that crashes, virtualbox that crashes, or both? vmware info doesn't really help anything in a virtualbox forum btw.

[hSchulz]

Virtuabox crashes. Otherwise i would have not posted it here.
The reference to VMWare only should make clear, that the misfunction of the USB Ethernet adapter after wakeup seems to be a more basic problem.
By the way, i found that the crash happens everytime i remove the ASIX controller from the guest, while i can remove a USB 3.0 disk drive.

[loukingjr]

After removing the device vmware crashes

you can see my confusion.

The reference to VMWare only should make clear, that the misfunction of the USB Ethernet adapter after wakeup seems to be a more basic problem.

What more basic problem? With your host? Your guest? Your adapter? Hypervisors in general?

[justincui]

Virtualbox crashes when unplugging (physically or virtually with virtualbox usb manager) the usb3.0 device ASIX AX88179.
Host: Win7 64bit
Guest: Ubuntu 14.04 LTS 64bit

[mpack]

A log and/or screenshots showing a crash would be useful I'm sure.

[justincui]

asix_crash1.jpg (65.63 KiB) Viewed 6762 times

Click on the menu item "ASIX Elec. Corp. AX88179 [0100]" to virtually unplug it from the guest system, then the following crash happens.

asix_crash.jpg (93.27 KiB) Viewed 6762 times

[justincui]

The following is the USB device I used that causes VirtualBox to crash:

Cable Matters® 3-Port SuperSpeed USB 3.0 Hub with RJ45 Gigabit Ethernet Adapter in Black
http://www.amazon.com/Cable-Matters®-Su ... B00BBD7NFU

asix.jpg (24.35 KiB) Viewed 6756 times

[michaln]

I don't know, I'm looking at the device right now and it's not causing my VirtualBox to crash.

Could you please be a lot more specific?

[justincui]

What information do you need? The following are my windows information.

OS Name Microsoft Windows 7 Enterprise
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP EliteBook 820 G1
System Type x64-based PC
Processor Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard L71 Ver. 01.20, 7/28/2014
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "6.1.7601.17514"
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 14.9 GB
Available Physical Memory 8.41 GB
Total Virtual Memory 29.7 GB
Available Virtual Memory 21.8 GB
Page File Space 14.9 GB
Page File C:\pagefile.sys

Also I installed Buffalo Ramdisk in my system. I put the system and user temporary directories on the ramdisk. The ramdisk can be downloaded from: http://buffalo.jp/download/driver/memory/ramdisk.html.

The VirtualBox version is 5.0.0_RC1 r100731.

[michaln]

What information do you need?

The sequence of steps required to reproduce the problem. I don't even know if your problem has anything to do with hibernation. In short, guessing does not lead to fixes.

And obviously VBox.log as well.

[justincui]

I have to mention that my crash is nothing to do with windows hibernation!!

steps to reproduce is fairly simple:
1. as shown in the previous picture, choose ASIX device to connect to guest OS
2. choose ASIX again to disconnect from guest OS. It crashes immediately.

BTW the following is my guest OS setting:

setting.jpg (91.16 KiB) Viewed 6576 times

[justincui]

VBoxSVC.log

Code: Select all

VirtualBox COM Server 5.0.0_RC1 r100731 win.amd64 (Jun  1 2015 19:04:38) release log
00:00:00.015600 main     Log opened 2015-07-01T00:16:52.859287900Z
00:00:00.015600 main     Build Type: release
00:00:00.015600 main     OS Product: Windows 7
00:00:00.015600 main     OS Release: 6.1.7601
00:00:00.015600 main     OS Service Pack: 1
00:00:00.046800 main     DMI Product Name: HP EliteBook 820 G1
00:00:00.062400 main     DMI Product Version: A3009DD10203
00:00:00.062400 main     Host RAM: 15211MB total, 9086MB available
00:00:00.062400 main     Executable: C:\Program Files\Oracle\VirtualBox\VBoxSVC.exe
00:00:00.062400 main     Process ID: 13600
00:00:00.062400 main     Package type: WINDOWS_64BITS_GENERIC
00:00:00.062400          Home directory: 'C:\Users\justin.cui/.VirtualBox'
00:00:00.062400          Loading settings file "C:\Users\justin.cui/.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:00:00.078000          usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:00:00.078000          usbLibDevCfgDrGet: DeviceIoControl 1 fail winEr (31)
00:00:00.639601          HostDnsMonitor: old information
00:00:00.639601            no server entries
00:00:00.639601            no search string entries
00:00:00.639601            no domain set
00:00:00.639601          HostDnsMonitor: new information
00:00:00.639601          HostDnsMonitorProxy::notify
00:00:00.842401          VD: VDInit finished
00:00:00.842401          Loading settings file "C:\Users\justin.cui\VirtualBox VMs\ubunto64\ubunto64.vbox" with version "1.15-windows"
00:00:01.185602          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
00:00:07.673900          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
00:00:07.875926          Load [C:\Program Files\Oracle\VirtualBox/ExtensionPacks/Oracle_VM_VirtualBox_Extension_Pack/win.amd64/VBoxHostWebcam.DLL] rc VINF_SUCCESS
00:00:08.353987          ERROR [COM]: aRC=VBOX_E_IPRT_ERROR (0x80bb0005) aIID={6bf820b3-a08f-49a7-ac08-b88efbd3a313} aComponent={SessionMachine} aText={Saved screenshot data is not available (VERR_NOT_SUPPORTED)}, preserve=false aResultDetail=0
00:59:07.372885          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
00:59:16.065489          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
00:59:16.192005          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
01:03:56.603550          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
01:04:05.491238          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
01:04:05.628845          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
01:04:50.731184          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
01:04:57.407213          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
01:04:57.602738          Load [C:\Program Files\Oracle\VirtualBox/ExtensionPacks/Oracle_VM_VirtualBox_Extension_Pack/win.amd64/VBoxHostWebcam.DLL] rc VINF_SUCCESS
01:04:58.049294          ERROR [COM]: aRC=VBOX_E_IPRT_ERROR (0x80bb0005) aIID={6bf820b3-a08f-49a7-ac08-b88efbd3a313} aComponent={SessionMachine} aText={Saved screenshot data is not available (VERR_NOT_SUPPORTED)}, preserve=false aResultDetail=0
01:12:59.239090          ERROR [COM]: aRC=VBOX_E_NOT_SUPPORTED (0x80bb0009) aIID={9680d99b-3550-4e14-8fc4-82ad1426cbde} aComponent={MediumWrap} aText={The image is not configured for encryption}, preserve=false aResultDetail=0
01:12:59.378107          Load [C:\Program Files\Oracle\VirtualBox/ExtensionPacks/Oracle_VM_VirtualBox_Extension_Pack/win.amd64/VBoxHostWebcam.DLL] rc VINF_SUCCESS
01:12:59.672645          ERROR [COM]: aRC=VBOX_E_IPRT_ERROR (0x80bb0005) aIID={6bf820b3-a08f-49a7-ac08-b88efbd3a313} aComponent={SessionMachine} aText={Saved screenshot data is not available (VERR_NOT_SUPPORTED)}, preserve=false aResultDetail=0

[michaln]

I have to mention that my crash is nothing to do with windows hibernation!!

It is not very helpful to mix different problems You should have created a separate topic, but now it's too late...

steps to reproduce is fairly simple:
1. as shown in the previous picture, choose ASIX device to connect to guest OS
2. choose ASIX again to disconnect from guest OS. It crashes immediately.

OK, what exactly is the guest OS (OS version/exact kernel), and does the device work in the guest or not?

BTW the following is my guest OS setting:

The screenshot is unfortunately pretty useless. What we really need is VBox.log for the VM, not VBoxSVC.log. VBox.log contains all the information in the screenshot and a lot more. Please zip up before attaching, the log file is probably fairly large. Thanks.

[justincui]

OK, what exactly is the guest OS (OS version/exact kernel), and does the device work in the guest or not?

Code: Select all

>uname -a 
Linux justicui-VirtualBox 3.16.0-41-generic #57~14.04.1-Ubuntu SMP Thu Jun 18 18:01:13 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

In the Guest OS, the ASIX usb ethernet NIC works perfectly.

The screenshot is unfortunately pretty useless. What we really need is VBox.log for the VM, not VBoxSVC.log. VBox.log contains all the information in the screenshot and a lot more. Please zip up before attaching, the log file is probably fairly large. Thanks.

Attached are 3 Vbox.log files. I don't which one has the crash context information.If none of them has the crash, I can regenerate the crash and upload the vbox.log tomorrow.