virtualbox.org

• https://www.deepl.com/translator
• https://translate.google.com/

alex1994 wrote:you could tell me what to do step by step

#8: Asking for help

If you've tried everything so far, and you had no luck, maybe it's time to open a new thread. Please read the Minimum information needed for assistance. Use the complete version numbers (including the build numbers) to identify software:

• What's your VirtualBox version? "The latest" is not enough, "VirtualBox 5.1.22 r115126" is much better.
• What's your host and your guest version?
  • "OSX" isn't enough, "OSX 10.9.5 build 13f1911" is much better.
  • "Windows" isn't enough, "Win10 1607, build 14393.969" is much better.
  • "Linux" isn't enough, "Ubuntu 16.04, 4.4.0-59-generic #80-Ubuntu SMP" is much better.

Now, with the USB device plugged in and the VM not running, post the output of the following commands. Note that the 1st command applies to Windows hosts only, and the 2nd to Linux hosts only. It would be best if you unplugged any other unnecessary USB devices, for simplicity:

• cd "C:\Program Files\Oracle\VirtualBox"      <-- change it if not the default installation
  id                                           <-- For Linux hosts only
  VBoxManage -version
  VBoxManage list extpacks
  VBoxManage list usbhost
  VBoxManage list usbfilters
  VBoxManage showvminfo "<Your_Virtual_Machine_Name>"

Finally, a log from a cold_start / login / plug_USB / unplug_USB / complete_shutdown cycle:

1. Start the VM from cold-boot (not from a paused or saved state).
2. After you've logged in, plug the USB device. Wait (idling) for a minute or two. Unplug the USB device.
3. Shutdown the VM (not paused or saved).
4. Right-click on the VM in the VirtualBox Manager and select "Show Log".
5. Save only the first "VBox.log", ZIP it and attach it to your response (see the "Upload attachment" tab below the reply form).