No Driver Base system device and cannot see USB Key

[daniellouwrens]

Hi

I have Windows Vista Ultimate 32 in a VB 5.1.4 program, sorry I do not know the correct terminology,
on a W10 Pro x64 PC.

I have two problems on the Vista install and I do not know if they are connected.

1) In device Manager it shows a yellow exclamation mark against Other Devices/"Base System Device
and in Properties there is a message to install the driver.

2) Under USB Controllers it shows yellow exclamation mark against "ÜSB Mass Storage Device"

In Windows Explorer no USB drive is seen.

In VB I have selected the USB Key under devices.

Can someone please let me know where to start to fix this.

Thanks

Daniel

[socratis]

If your device is a USB3 device, it won't be seen by Vista, since it does not support USB3. You need to plug it to a USB2 hub to force your device to downgrade to USB2.

[daniellouwrens]

Hi

Thank you for your advice, you are correct, the USB is plugged into
a USB3 input, I will use a USB2 input and I'm sure it will work.

BTW I cannot get to the PC until tomorrow at the earliest but will let you know how it went
as soon as I can.

Thanks again

Daniel

[daniellouwrens]

Hi

I plugged the USB into a USB 2 port and I still have the same problem.

Any ideas on what I can do?

Cheers

Daniel

[socratis]

With the USB device plugged in and the VM not running, post the output of the following commands:

• 
  cd "C:\Program Files\Oracle\VirtualBox\"
  VBoxManage list usbhost
  VBoxManage list usbfilters
  VBoxManage list extpacks
  VBoxManage showvminfo "Your_Virtual_Machine_Name"

[daniellouwrens]

Hi

at the C:\windows\system32>
I entered

cd "C:\Program Files\Oracle\VirtualBox\" but the result was
The system cannot find the path specified

Then I figured that the VB program was installed on the D: drive
so I entered

cd "D:\Program Files\Oracle\VirtualBox\"
the result was
C:\windows\system32>

I entered
VBoxManage list usbhost
the result was
'VBoxManage' is not recognized as an internal or external command,
operable program or batch file.

I pressed enter got to
C:\windows\system32>
and got the same result for the rest of the commands

I am doing something wrong but do not know what.

Cheers

Daniel

[socratis]

I am doing something wrong but do not know what.

And you're sitting in front of your computer! Imagine us!!!

Find where VirtualBox.exe is located, I can't do it for you. Then switch to that directory with the "cd" command. If the location is on a different drive (like in your case), you first have to change to that drive by issuing (in your case):

• D:
  cd "D:\Program Files\Oracle\VirtualBox\"

You could have searched for that BTW, there should be plenty of results/tutorials out there...

[daniellouwrens]

Hi

I did google the problem and had changed to the D: drive but I missed the bit
about changing to D: in the command box.

Thanks for your help, here is the result.

Code: Select all

VBoxManage list usbhost

UUID:               8cacc103-dde9-406f-87d7-e3387bffb5c8
VendorId:           0x1a81 (1A81)
ProductId:          0x2014 (2014)
Revision:           2.0 (0200)
Port:               0
USB version/speed:  1/Full
Manufacturer:       SINO WEALTH
Product:            USB Keyboard
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0008
Current State:      Busy

UUID:               bd6d9d54-0153-440a-b324-864f132e2ede
VendorId:           0x0bda (0BDA)
ProductId:          0x0823 (0823)
Revision:           2.0 (0200)
Port:               0
USB version/speed:  2/High
Manufacturer:       Realtek
Product:            B1680191855
SerialNumber:       00e04c000001
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0004
Current State:      Busy

UUID:               54817b29-c143-4201-b29a-7f0e9e0dea3a
VendorId:           0x0bda (0BDA)
ProductId:          0x0157 (0157)
Revision:           87.19 (8719)
Port:               0
USB version/speed:  2/High
Manufacturer:       Generic
Product:            USB2.0-CRW
SerialNumber:       20120926571200000
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0006
Current State:      Busy

UUID:               6d6a67a0-978a-4a05-901a-e06fe369ef2a
VendorId:           0x0951 (0951)
ProductId:          0x1642 (1642)
Revision:           1.0 (0100)
Port:               0
USB version/speed:  2/High
Manufacturer:       Kingston
Product:            DT 101 G2
SerialNumber:       001CC0EC3504BB61670D018A
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0002
Current State:      Busy

UUID:               dfab1bb5-80b0-4817-b37b-4f10d41cf355
VendorId:           0x093a (093A)
ProductId:          0x2510 (2510)
Revision:           1.0 (0100)
Port:               0
USB version/speed:  2/High
Manufacturer:       PixArt
Product:            USB Optical Mouse
Address:            {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0007
Current State:      Busy

Code: Select all

VBoxManage list usbfilters

<none>

Code: Select all

VBoxManage list extpacks
Extension Packs: 0

Code: Select all

VBoxManage showvminfo "Daniel"
Outout: Name:            Daniel
Groups:          /
Guest OS:        Windows Vista (32-bit)
UUID:            3a527f95-05c8-45ed-b74f-a84e633cf949
Config file:     C:\Users\danie\VirtualBox VMs\Daniel\Daniel.vbox
Snapshot folder: C:\Users\danie\VirtualBox VMs\Daniel\Snapshots
Log folder:      C:\Users\danie\VirtualBox VMs\Daniel\Logs
Hardware UUID:   3a527f95-05c8-45ed-b74f-a84e633cf949
Memory size:     4096MB
Page Fusion:     off
VRAM size:       27MB
CPU exec cap:    100%
HPET:            off
Chipset:         piix3
Firmware:        BIOS
Number of CPUs:  1
PAE:             off
Long Mode:       off
Triple Fault Reset: off
APIC:            on
X2APIC:          off
CPUID Portability Level: 0
CPUID overrides: None
Boot menu mode:  message and menu
Boot Device (1): Floppy
Boot Device (2): DVD
Boot Device (3): HardDisk
Boot Device (4): Not Assigned
ACPI:            on
IOAPIC:          off
BIOS APIC mode:  APIC
Time offset:     0ms
RTC:             local time
Hardw. virt.ext: on
Nested Paging:   on
Large Pages:     on
VT-x VPID:       on
VT-x unr. exec.: on
Paravirt. Provider: Default
Effective Paravirt. Provider: HyperV
State:           powered off (since 2017-03-03T01:01:52.000000000)
Monitor count:   1
3D Acceleration: off
2D Video Acceleration: off
Teleporter Enabled: off
Teleporter Port: 0
Teleporter Address:
Teleporter Password:
Tracing Enabled: off
Allow Tracing to Access VM: off
Tracing Configuration:
Autostart Enabled: off
Autostart Delay: 0
Default Frontend:
Storage Controller Name (0):            SATA
Storage Controller Type (0):            IntelAhci
Storage Controller Instance Number (0): 0
Storage Controller Max Port Count (0):  30
Storage Controller Port Count (0):      2
Storage Controller Bootable (0):        on
SATA (0, 0): C:\Users\danie\VirtualBox VMs\Daniel\Daniel.vdi (UUID: e832ad83-74fd-4fb7-8584-5146322eaac2)
SATA (1, 0): I: (UUID: 00445644-0000-0000-0000-00000000493a)
NIC 1:           MAC: 080027699F7A, Attachment: NAT, Cable connected: on, Trace: off (file: none), Type: 82540EM, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 1 Settings:  MTU: 0, Socket (send: 64, receive: 64), TCP Window (send:64, receive: 64)
NIC 2:           disabled
NIC 3:           disabled
NIC 4:           disabled
NIC 5:           disabled
NIC 6:           disabled
NIC 7:           disabled
NIC 8:           disabled
Pointing Device: USB Tablet
Keyboard Device: PS/2 Keyboard
UART 1:          disabled
UART 2:          disabled
UART 3:          disabled
UART 4:          disabled
LPT 1:           disabled
LPT 2:           disabled
Audio:           enabled (Driver: DSOUND, Controller: HDA, Codec: STAC9221)
Clipboard Mode:  disabled
Drag and drop Mode: disabled
VRDE:            disabled
USB:             enabled
EHCI:            disabled
XHCI:            disabled

USB Device Filters:

<none>

Bandwidth groups:  <none>

Shared folders:  <none>

Video capturing:    not active
Capture screens:    0
Capture file:       C:\Users\danie\VirtualBox VMs\Daniel\Daniel.webm
Capture dimensions: 1024x768
Capture rate:       512 kbps
Capture FPS:        25

Guest:

Configured memory balloon size:      0 MB

[socratis]

VBoxManage list extpacks
Extension Packs: 0

You don't have the Ext. Pack installed.

Follow the steps below. Exactly. Not everything might apply to you. If there is a failure, please state exactly which step failed:

1. Make sure that the Extension Pack is installed on the host. The same version as VirtualBox.
2. Make sure that USB2 (EHCI) is enabled in your VM settings.
3. Under VM Settings » Port » USB, create a USB filter in your guest settings while the device is plugged in the host. Delete all values except Name, VendorID and ProductID.
4. Unplug the device.
5. Start your guest (the one that you applied the filter to). Let it start completely. Log in if you have to.
6. Plug your device. The filter should capture it and pass control to your guest. You might get a "New hardware found" wizard on the guest, that's normal.

[daniellouwrens]

Hi

I installed the Extension Pack,
enabled USB2 (EHCI) in VM Settings.

There was no Port » USB under VM Settings
there was only Serial Port >> Serial Port so
I did not create a filter, (I dont know how) I shut down the VM
then unplugged the USB key, started the VM and the Guest
then plugged in the USB key again and it was recognised
and a driver loaded.

I was able to do what I wanted.

Thanks for your help.

Cheers

Daniel

[Lumbis]

For better integration between VM and Host one should install the "guest additions". That solved the base system device issue for me on my Win 2016 server VM. In the Window containing the running virtual machine, select Guest Additions from the Devices menu. Then run autoplay on the ISO that mounts.

For more details look in chapter 4 of the virtualbox manual.

[daniellouwrens]

Hi

I don't have access to that machine at the moment but I will get back to it sometime
in the future and will let you know how it goes.

Cheers

Danel